Privacy Policy

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We are committed to providing exceptional service and experiences to our users. 

We understand that occasionally concerns or issues may arise, and we welcome feedback as an opportunity to improve our services. 

If you have a complaint, we are here to assist you and address your concerns promptly and fairly.

How to Make a Complaint:

Contact us on using the below form.

Provide Details: When making a complaint, please provide as much detail as possible, including your name, contact information, and a clear description of the issue or concern.

Acknowledge Receipt: We will acknowledge receipt of your complaint promptly, typically within [timeframe, e.g., 24 hours], and provide you with a reference number for tracking purposes.

Complaint Handling Process:

1. Investigation: Our team will thoroughly investigate your complaint, gathering relevant information and speaking with any relevant parties involved.
2. Resolution: We will work diligently to resolve your complaint as quickly as possible. Depending on the nature of the issue, this may involve providing an explanation, offering a solution, or taking corrective action.
3. Communication: Throughout the process, we will keep you informed of the progress of your complaint and any steps being taken to address it.

Escalation:

Internal Review: If you are not satisfied with the initial response to your complaint, you may request an internal review by a senior member of our team.

External Options: If you remain dissatisfied after exhausting our internal complaints process, you may have the option to seek assistance from external regulatory bodies or dispute resolution services.

Confidentiality and Fairness:

All complaints will be handled with sensitivity, confidentiality, and fairness.

We will respect your privacy and only disclose information related to your complaint to individuals directly involved in its resolution.

Feedback and Improvement:

We value your feedback and use complaints as an opportunity to identify areas for improvement and enhance our services.

Your input helps us continually refine our processes and better meet the needs of our users.

If you have any questions about our complaints policy or need assistance, please don't hesitate to contact us at info@self-confident-diver.com